This is the privacy notice of iTrust Care owned by the Hospital Fertility Group.
Definitions and interpretation
- the singular includes the plural and vice versa;
- a reference to a person includes firms, companies, government entities, trusts and partnerships;
- “including” is understood to mean “including without limitation”;
- reference to any statutory provision includes any modification or amendment of it;
For purposes of the applicable Data Protection Laws, the iTrust Fertility is the “data controller”. This means that iTrust Fertility Ltd determines the purposes for which, and the manner in which, your Data is processed.
How we collect Data
We collect Data in the following ways:
- data is given to us by you; and
- data is collected automatically.
Data that is given to us by you
The iTrust Fertility Ltd will collect your Data in a number of ways, for example:
- when you contact us through the website, by telephone, e-mail or through any other means;
- when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
- when you elect to receive marketing communications from us; you can unsubscribe at any time
We may request that you provide us with the following personal data:
- your name;
- job title;
- your contact information such as email addresses and telephone numbers;
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- transmission by email of marketing materials that may be of interest to you, for example our fortnightly newsletter or additional updates which you have requested from us;
- to communicate with you via email or phone in response to queries we have received from you;
We may use your Data for the above purposes with your consent when you contact us through our contact form, email or via phone.
For the delivery of direct marketing to you via e-mail, we’ll need your consent via an opt-in. This is done either by ticking the box on our contact form which is marked: “To receive ongoing communications from iTrust Fertility Care on news, standards, regulations and other applicable information, please tick this box.” or by providing your email address when you sign up for our newsletter (enter link here for newsletter sign up).
If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
Data that is collected automatically
To the extent that you access the Website, we will collect your Data automatically, for example:
- we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website, and the way you use and interact with its content. This also includes your geographical location, your Internet service provider and the software you are using to browse our website, such as the type of computer or device and the screen resolution.
- We use this information in aggregate to assess the popularity of the web pages on our website and how we perform in providing content to you.
- we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
- we use Google Analytics to monitor website usage in aggregate. We don’t collect individually identifiable data to do this. For more information on how Google Analytics uses your data you can see their statement here: https://policies.google.com/technologies/partner-sites
- we may embed videos from YouTube on our website. We have no say on what data YouTube collects about you or how they use this data. For more information about this and how to improve your data privacy while use Google’s products, please see Google’s statement here: https://policies.google.com/technologies/partner-sites
Who we share Data with
We may share your Data with the following groups of people for the following reasons:
- any of our group companies or affiliates– to ensure the proper administration of our website and business;
- our employees, agents and/or professional advisors – to respond to queries submitted through our helpdesk, it may occasionally be necessary to obtain expert advice from our wider team and professional advisors. Where possible we will anonymise all queries before these are shared;
Keeping Data secure
We will use technical and organisational measures to safeguard your Data and will only use data processors we trust to keep your data secure. We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
We use the following data processors:
- MailChimp – we use MailChimp as a data processor to manage our contact and mailing lists. You can see MailChimp’s Privacy Notice here: https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: email@example.com
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
You have the following rights in relation to your Data:
- Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase– the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.
- Right to data portability– the right to request that we move, copy or transfer your Data.
- Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: firstname.lastname@example.org
How to make a complaint
You can complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Links to other websites
Changes of business ownership and control
In the above instance, we will take steps with the aim of ensuring your privacy is protected.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. For more information generally on cookies, including how to disable them, please refer to www.aboutcookies.org. You will also find details on how to delete cookies from your computer.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact iTrust Fertility Ltd by email at email@example.com